vendor/uvdesk/support-center-bundle/Controller/Website.php line 173

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  1. <?php
  3. namespace Webkul\UVDesk\SupportCenterBundle\Controller;
  5. use Doctrine\Common\Collections\Criteria;
  6. use Webkul\UVDesk\SupportCenterBundle\Form;
  7. use Symfony\Component\HttpFoundation\Request;
  8. use Symfony\Component\HttpFoundation\Response;
  9. use Symfony\Component\HttpFoundation\ParameterBag;
  10. use Symfony\Bundle\FrameworkBundle\Controller\AbstractController;
  11. use Symfony\Component\HttpKernel\Exception\NotFoundHttpException;
  12. use Symfony\Component\Security\Core\Exception\AccessDeniedException;
  13. use Webkul\UVDesk\CoreFrameworkBundle\Services\UserService;
  14. use Symfony\Contracts\Translation\TranslatorInterface;
  15. use Symfony\Component\DependencyInjection\ContainerInterface;
  16. use Webkul\UVDesk\CoreFrameworkBundle\Entity as CoreEntites; 
  17. use Webkul\UVDesk\SupportCenterBundle\Entity as SupportEntites;
  20. class Website extends AbstractController
  21. {
  22.     private $visibility = ['public'];
  23.     private $limit = 5;
  24.     private $company;
  26.     private $userService;
  27.     private $translator;
  28.     private $constructContainer;
  30.     public function __construct(UserService $userService, TranslatorInterface $translator, ContainerInterface $constructContainer)
  31.     {
  32.         $this->userService = $userService;
  33.         $this->translator = $translator;
  34.         $this->constructContainer = $constructContainer;
  35.     }
  37.     private function isKnowledgebaseActive()
  38.     {
  39.         $entityManager = $this->getDoctrine()->getManager();
  40.         $website = $entityManager->getRepository(CoreEntites\Website::class)->findOneByCode('knowledgebase');
  42.         if (!empty($website)) {
  43.             $knowledgebaseWebsite = $entityManager->getRepository(SupportEntites\KnowledgebaseWebsite::class)->findOneBy(['website' => $website->getId(), 'status' => true]);
  45.             if (!empty($knowledgebaseWebsite) && true == $knowledgebaseWebsite->getIsActive()) {
  46.                 return true;
  47.             }
  48.         }
  50.         throw new NotFoundHttpException('Page Not Found');
  51.     }
  53.     public function home(Request $request)
  54.     {
  55.         $this->isKnowledgebaseActive();
  57.         $parameterBag = [
  58.             'visibility' => 'public',
  59.             'sort' => 'id',
  60.             'direction' => 'desc'
  61.         ];
  63.         $articleRepository = $this->getDoctrine()->getRepository(SupportEntites\Article::class);
  64.         $solutionRepository = $this->getDoctrine()->getRepository(SupportEntites\Solutions::class);
  66.         $twigResponse = [
  67.             'searchDisable' => false,
  68.             'popArticles' => $articleRepository->getPopularTranslatedArticles($request->getLocale()),
  69.             'solutions' => $solutionRepository->getAllSolutions(new ParameterBag($parameterBag), $this->constructContainer, 'a', [1]),
  70.         ];
  72.         $newResult = [];
  73.        
  74.         foreach ($twigResponse['solutions'] as $key => $result) {
  75.             $newResult[] = [
  76.                 'id' => $result->getId(),
  77.                 'name' => $result->getName(),
  78.                 'description' => $result->getDescription(),
  79.                 'visibility' => $result->getVisibility(),
  80.                 'solutionImage' => ($result->getSolutionImage() == null) ? '' : $result->getSolutionImage(),
  81.                 'categoriesCount' => $solutionRepository->getCategoriesCountBySolution($result->getId()),
  82.                 'categories' => $solutionRepository->getCategoriesWithCountBySolution($result->getId()),
  83.                 'articleCount' => $solutionRepository->getArticlesCountBySolution($result->getId()),
  84.             ];
  85.         }
  87.         $twigResponse['solutions']['results'] = $newResult;
  88.         $twigResponse['solutions']['categories'] = array_map(function($category) use ($articleRepository) {
  89.             $parameterBag = [
  90.                 'categoryId' => $category['id'],
  91.                 'status' => 1,
  92.                 'sort' => 'id',
  93.                 'limit'=>10,
  94.                 'direction' => 'desc'
  95.             ];
  97.             $article =  $articleRepository->getAllArticles(new ParameterBag($parameterBag), $this->constructContainer, 'a.id, a.name, a.slug, a.stared');
  98.              
  99.             return [
  100.                 'id' => $category['id'],
  101.                 'name' => $category['name'],
  102.                 'description' => $category['description'],
  103.                 'articles' => $article
  104.             ];
  105.         }, $solutionRepository->getAllCategories(10, 2));
  107.         return $this->render('@UVDeskSupportCenter//Knowledgebase//index.html.twig', $twigResponse);
  108.     }
  110.     public function listCategories(Request $request)
  111.     {
  112.         $this->isKnowledgebaseActive();
  114.         $solutionRepository = $this->getDoctrine()->getRepository(SupportEntites\Solutions::class);
  115.         $categoryCollection = $solutionRepository->getAllCategories(10, 4);
  116.         
  117.         return $this->render('@UVDeskSupportCenter/Knowledgebase/categoryListing.html.twig', [
  118.             'categories' => $categoryCollection,
  119.             'categoryCount' => count($categoryCollection),
  120.         ]);
  121.     }
  123.     public function viewFolder(Request $request)
  124.     {
  125.         $this->isKnowledgebaseActive();
  126.         
  127.         if(!$request->attributes->get('solution'))
  128.             return $this->redirect($this->generateUrl('helpdesk_knowledgebase'));
  130.         $filterArray = ['id' => $request->attributes->get('solution')];
  132.         $solution = $this->getDoctrine()
  133.                     ->getRepository(SupportEntites\Solutions::class)
  134.                     ->findOneBy($filterArray);
  136.         if(!$solution)
  137.             $this->noResultFound();
  139.         $breadcrumbs = [
  140.             [
  141.                 'label' => $this->translator->trans('Support Center'),
  142.                 'url' => $this->generateUrl('helpdesk_knowledgebase')
  143.             ],
  144.             [
  145.                 'label' => $solution->getName(),
  146.                 'url' => '#'
  147.             ],
  148.         ];
  150.         $testArray = [1, 2, 3, 4];
  151.         foreach ($testArray as $test) {
  152.             $categories[] = [
  153.                 'id' => $test,
  154.                 'name' => $test . " name",
  155.                 'articleCount' => $test . " articleCount",
  156.             ];
  157.         }
  159.         return $this->render('@UVDeskSupportCenter//Knowledgebase//folder.html.twig', [
  160.             'folder' => $solution,
  161.             'categoryCount' => $this->getDoctrine()
  162.                 ->getRepository(SupportEntites\Solutions::class)
  163.                 ->getCategoriesCountBySolution($solution->getId()),
  164.             'categories' => $this->getDoctrine()
  165.                 ->getRepository(SupportEntites\Solutions::class)
  166.                 ->getCategoriesWithCountBySolution($solution->getId()),
  167.             'breadcrumbs' => $breadcrumbs
  168.         ]);
  169.     }
  171.     public function viewFolderArticle(Request $request)
  172.     {
  173.         $this->isKnowledgebaseActive();
  175.         if(!$request->attributes->get('solution'))
  176.             return $this->redirect($this->generateUrl('helpdesk_knowledgebase'));
  178.         $filterArray = ['id' => $request->attributes->get('solution')];
  180.         $solution = $this->getDoctrine()
  181.                     ->getRepository(SupportEntites\Solutions::class)
  182.                     ->findOneBy($filterArray);
  184.         if(!$solution)
  185.             $this->noResultFound();
  187.         $breadcrumbs = [
  188.             [
  189.                 'label' => $this->translator->trans('Support Center'),
  190.                 'url' => $this->generateUrl('helpdesk_knowledgebase')
  191.             ],
  192.             [
  193.                 'label' => $solution->getName(),
  194.                 'url' => '#'
  195.             ],
  196.         ];
  198.         $parameterBag = [
  199.             'solutionId' => $solution->getId(),
  200.             'status' => 1,
  201.             'sort' => 'id',
  202.             'direction' => 'desc'
  203.         ];
  204.         $article_data = [
  205.             'folder' => $solution,
  206.             'articlesCount' => $this->getDoctrine()
  207.                 ->getRepository(SupportEntites\Solutions::class)
  208.                 ->getArticlesCountBySolution($solution->getId(), [1]),
  209.             'articles' => $this->getDoctrine()
  210.                 ->getRepository(SupportEntites\Article::class)
  211.                 ->getAllArticles(new ParameterBag($parameterBag), $this->constructContainer, 'a.id, a.name, a.slug, a.stared'),
  212.             'breadcrumbs' => $breadcrumbs,
  213.         ];
  215.         return $this->render('@UVDeskSupportCenter/Knowledgebase/folderArticle.html.twig', $article_data);
  216.     }
  218.     public function viewCategory(Request $request)
  219.     {
  220.         $this->isKnowledgebaseActive();
  222.         if(!$request->attributes->get('category'))
  223.             return $this->redirect($this->generateUrl('helpdesk_knowledgebase'));
  225.         $filterArray = array(
  226.                             'id' => $request->attributes->get('category'),
  227.                             'status' => 1,
  228.                         );
  229.        
  230.         $category = $this->getDoctrine()
  231.                     ->getRepository(SupportEntites\SolutionCategory::class)
  232.                     ->findOneBy($filterArray);
  233.     
  234.         if(!$category)
  235.             $this->noResultFound();
  237.         $breadcrumbs = [
  238.             [ 'label' => $this->translator->trans('Support Center'),'url' => $this->generateUrl('helpdesk_knowledgebase') ],
  239.             [ 'label' => $category->getName(),'url' => '#' ],
  240.         ];
  241.         
  242.         $parameterBag = [
  243.             'categoryId' => $category->getId(),
  244.             'status' => 1,
  245.             'sort' => 'id',
  246.             'direction' => 'desc'
  247.         ];
  249.         $category_data=  array(
  250.             'category' => $category,
  251.             'articlesCount' => $this->getDoctrine()
  252.                             ->getRepository(SupportEntites\SolutionCategory::class)
  253.                             ->getArticlesCountByCategory($category->getId(), [1]),
  254.             'articles' => $this->getDoctrine()
  255.                         ->getRepository(SupportEntites\Article::class)
  256.                         ->getAllArticles(new ParameterBag($parameterBag), $this->constructContainer, 'a.id, a.name, a.slug, a.stared'),
  257.             'breadcrumbs' => $breadcrumbs
  258.         );
  260.         return $this->render('@UVDeskSupportCenter/Knowledgebase/category.html.twig',$category_data);
  261.     }
  262.    
  263.     public function viewArticle(Request $request)
  264.     {
  265.         $this->isKnowledgebaseActive();
  266.        
  267.         if (!$request->attributes->get('article') && !$request->attributes->get('slug')) {
  268.             return $this->redirect($this->generateUrl('helpdesk_knowledgebase'));
  269.         }
  271.         $entityManager = $this->getDoctrine()->getManager();
  272.         $user = $this->userService->getCurrentUser();
  273.         $articleRepository = $entityManager->getRepository(SupportEntites\Article::class);
  275.         if ($request->attributes->get('article')) {
  276.             $article = $articleRepository->findOneBy(['status' => 1, 'id' => $request->attributes->get('article')]);
  277.         } else {
  278.             $article = $articleRepository->findOneBy(['status' => 1,'slug' => $request->attributes->get('slug')]);
  279.         }
  280.        
  281.         if (empty($article)) {
  282.             $this->noResultFound();
  283.         }
  284.         $stringReplace = str_replace("<ol>","<ul>",$article->getContent());
  285.         $stringReplace = str_replace("</ol>","</ul>",$stringReplace);
  287.         $article->setContent($stringReplace);
  288.         $article->setViewed((int) $article->getViewed() + 1);
  289.         
  290.         // Log article view
  291.         $articleViewLog = new SupportEntites\ArticleViewLog();
  292.         $articleViewLog->setUser(($user != null && $user != 'anon.') ? $user : null);
  293.         
  294.         $articleViewLog->setArticle($article);
  295.         $articleViewLog->setViewedAt(new \DateTime('now'));
  297.         $entityManager->persist($article);
  298.         $entityManager->persist($articleViewLog);
  299.         $entityManager->flush();
  300.         
  301.         // Get article feedbacks
  302.         $feedbacks = ['enabled' => false, 'submitted' => false, 'article' => $articleRepository->getArticleFeedbacks($article)];
  304.         if (!empty($user) && $user != 'anon.') {
  305.             $feedbacks['enabled'] = true;
  307.             if (!empty($feedbacks['article']['collection']) && in_array($user->getId(), array_column($feedbacks['article']['collection'], 'user'))) {
  308.                 $feedbacks['submitted'] = true;
  309.             }
  310.         }
  312.         // @TODO: App popular articles
  313.         $article_details = [
  314.             'article' => $article,
  315.             'breadcrumbs' => [
  316.                 ['label' => $this->translator->trans('Support Center'), 'url' => $this->generateUrl('helpdesk_knowledgebase')],
  317.                 ['label' => $article->getName(), 'url' => '#']
  318.             ],
  319.             'dateAdded' => $this->userService->convertToTimezone($article->getDateAdded()),
  320.             'articleTags' => $articleRepository->getTagsByArticle($article->getId()),
  321.             'articleAuthor' => $articleRepository->getArticleAuthorDetails($article->getId()),
  322.             'relatedArticles' => $articleRepository->getAllRelatedyByArticle(['locale' => $request->getLocale(), 'articleId' => $article->getId()], [1]),
  323.             'popArticles'  => $articleRepository->getPopularTranslatedArticles($request->getLocale())
  324.         ];
  326.         return $this->render('@UVDeskSupportCenter/Knowledgebase/article.html.twig',$article_details);
  327.     }
  329.     public function searchKnowledgebase(Request $request)
  330.     {
  331.         $this->isKnowledgebaseActive();
  333.         $searchQuery = $request->query->get('s');
  334.         if (empty($searchQuery)) {
  335.             return $this->redirect($this->generateUrl('helpdesk_knowledgebase'));
  336.         }
  338.         $articleCollection = $this->getDoctrine()->getRepository(SupportEntites\Article::class)->getArticleBySearch($request);
  340.         return $this->render('@UVDeskSupportCenter/Knowledgebase/search.html.twig', [
  341.             'search' => $searchQuery,
  342.             'articles' => $articleCollection,
  343.         ]);
  344.     }
  346.     public function viewTaggedResources(Request $request)
  347.     {
  348.         $this->isKnowledgebaseActive();
  350.         $tagQuery = $request->attributes->get('tag');
  351.         if (empty($tagQuery)) {
  352.             return $this->redirect($this->generateUrl('helpdesk_knowledgebase'));
  353.         }
  355.         $tagLabel = $request->attributes->get('name');
  356.         $articleCollection = $this->getDoctrine()->getRepository(SupportEntites\Article::class)->getArticleByTags([$tagLabel]);
  358.         return $this->render('@UVDeskSupportCenter/Knowledgebase/search.html.twig', [
  359.             'articles' => $articleCollection,
  360.             'search' => $tagLabel,
  361.             'breadcrumbs' => [
  362.                 ['label' => $this->translator->trans('Support Center'), 'url' => $this->generateUrl('helpdesk_knowledgebase')],
  363.                 ['label' => $tagLabel, 'url' => '#'],
  364.             ],
  365.         ]);
  366.     }
  368.     public function rateArticle($articleId, Request $request)
  369.     {
  370.         $this->isKnowledgebaseActive();
  372.         // @TODO: Refactor
  373.             
  374.         // if ($request->getMethod() != 'POST') {
  375.         //     return $this->redirect($this->generateUrl('helpdesk_knowledgebase'));
  376.         // }
  378.         // $company = $this->getCompany();
  379.         // $user = $this->userService->getCurrentUser();
  380.         $response = ['code' => 404, 'content' => ['alertClass' => 'danger', 'alertMessage' => 'An unexpected error occurred. Please try again later.']];
  382.         // if (!empty($user) && $user != 'anon.') {
  383.         //     $entityManager = $this->getDoctrine()->getEntityManager();
  384.         //     $article = $entityManager->getRepository('WebkulSupportCenterBundle:Article')->findOneBy(['id' => $articleId, 'companyId' => $company->getId()]);
  386.         //     if (!empty($article)) {
  387.         //         $providedFeedback = $request->request->get('feedback');
  389.         //         if (!empty($providedFeedback) && in_array(strtolower($providedFeedback), ['positive', 'neagtive'])) {
  390.         //             $isArticleHelpful = ('positive' == strtolower($providedFeedback)) ? true : false;
  391.         //             $articleFeedback = $entityManager->getRepository('WebkulSupportCenterBundle:ArticleFeedback')->findOneBy(['article' => $article, 'ratedCustomer' => $user]);
  393.         //             $response = ['code' => 200, 'content' => ['alertClass' => 'success', 'alertMessage' => 'Feedback saved successfully.']];
  395.         //             if (empty($articleFeedback)) {
  396.         //                 $articleFeedback = new \Webkul\SupportCenterBundle\Entity\ArticleFeedback();
  398.         //                 // $articleBadge->setDescription('');
  399.         //                 $articleFeedback->setIsHelpful($isArticleHelpful);
  400.         //                 $articleFeedback->setArticle($article);
  401.         //                 $articleFeedback->setRatedCustomer($user);
  402.         //                 $articleFeedback->setCreatedAt(new \DateTime('now'));
  403.         //             } else {
  404.         //                 $articleFeedback->setIsHelpful($isArticleHelpful);
  405.         //                 $response['content']['alertMessage'] = 'Feedback updated successfully.';
  406.         //             }
  408.         //             $entityManager->persist($articleFeedback);
  409.         //             $entityManager->flush();
  410.         //         } else {
  411.         //             $response['content']['alertMessage'] = 'Invalid feedback provided.';
  412.         //         }
  413.         //     } else {
  414.         //         $response['content']['alertMessage'] = 'Article not found.';
  415.         //     }
  416.         // } else {
  417.         //     $response['content']['alertMessage'] = 'You need to login to your account before can perform this action.';
  418.         // }
  420.         return new Response(json_encode($response['content']), $response['code'], ['Content-Type: application/json']);
  421.     }
  423.     /**
  424.      * If customer is playing with url and no result is found then what will happen
  425.      * @return 
  426.      */
  427.     protected function noResultFound()
  428.     {
  429.         throw new NotFoundHttpException('Not Found!');
  430.     }
  431. }